Shipping & Deliveries


Orders generated after 6:00 pm will be considered in our system as orders of the next day


  • For delivery, the schedule is Monday through Friday from 9:00 am to 6:00 pm. Deliveries will not be made on holidays, neither Saturdays nor Sundays.

  • Delivery orders for parcels in Santo Domingo will be delivered within 2 business days; other cities in the country delivery time will be from 2 to 5 working days after your order is placed.

  • We will notify you upon arrival at the delivery address. If delivery cannot be made, you can pick it up at KB Stores Avenida Italia branch. If within 15 days the order has not been picked up after the creation of the order we will proceed to make a Credit Note in the name of the client that generated the order and for the amount of the order, which must be collected in KB Store Stores Avenida Italia.

  • At the time of receiving the order, you must identify yourself by presenting your valid ID or passport. In the event that it is not you (the same customer) who receives the product, you must authorize a third party to receive it by previously indicating on the online page of KB Stores the name and passport of this person. Whether you, or the authorized third party who receives, the Receipt Conduct must be signed as a sign of acceptance.

  • It is your responsibility as a customer the accuracy of your data and address data entered; This is to make a correct and timely delivery of orders. These deliveries are made at the address indicated at the time of generating the order on our page; Once processed, the delivery address cannot be modified.